Frequently Asked Questions

Simply visit our website or download the SoukPC app, create an account, and select the device you want to sell. Answer a few questions about its condition, and you'll get an instant quote. If you accept, we'll provide a shipping label and handle the rest.

Yes, you'll need to create a free account to list your device and receive payment. This helps us protect both sellers and buyers, and ensures secure transactions.

You can sell used laptops, desktop computers, tablets, smartphones, and other electronic devices in good working condition. Check our supported devices list for specific models.

No! Listing your device is completely free. We don't charge listing fees, commission, or hidden charges. You get paid the quoted price minus shipping costs if applicable.

Our AI-powered valuation system analyzes market conditions, device age, condition, specifications, and demand to provide a fair and competitive price. Prices are based on real-time market data.

Our quoted prices are competitive and based on market analysis. However, if you believe your device is in better condition than stated, you can appeal the price after our technicians inspect it.

Price is determined by: device model and age, physical condition (scratches, dents, etc.), battery health, storage capacity, RAM, processor, and current market demand.

The quoted price is valid for 7 days. We guarantee this price if the device matches your description upon inspection. If there are undisclosed issues, we may offer a revised quote.

SoukPC covers all shipping costs! We provide a prepaid shipping label with every approved listing. Just pack your device securely and drop it off.

After accepting the quote, we'll email you a prepaid shipping label. Pack your device securely with all included accessories, and take it to any FedEx, UPS, or postal service location.

Typical shipping takes 3-7 business days depending on your location. You'll receive tracking information via email so you can monitor your package.

All shipments are insured. If your device arrives damaged, we'll investigate and either repair it at no cost or provide a refund of your payment.

You'll receive payment within 24 hours of our technicians verifying your device. This happens after we receive and inspect your shipment.

You can choose to receive payment via bank transfer, PayPal, or gift cards. Select your preferred payment method when setting up your account.

No! You receive the full quoted price. We don't charge processing fees, withdrawal fees, or any other deductions from your payment.

You can cancel before shipping your device. Once shipped, if you change your mind, you can refuse the shipment, and we'll cover return shipping.

Devices should be in working condition with minor cosmetic wear acceptable. We accept devices with screen protectors, small scratches, and minor dents. Devices must power on and function normally.

We cannot accept devices that don't power on, have cracked screens, water damage, major physical damage, or missing parts. Check our condition guide for specific requirements.

Be honest and specific. Use our condition guide to assess scratches, dents, screen quality, battery health, and functionality. Accurate descriptions help us provide fair quotes.

Our technicians thoroughly test your device, checking functionality, battery health, screen condition, and physical damage. We compare findings with your listing and verify the quoted price.

Yes! We use industry-standard encryption and security protocols to protect all personal and financial information. Your data is never shared with third parties.

Absolutely! You can list multiple devices one at a time or batch them together. There's no limit to how many devices you can sell on SoukPC.

Yes, you can update your payment method anytime in your account settings before your device ships. Changes made after shipment will apply to your current payout.

Click "Forgot Password" on the login page and follow the email instructions to reset it. If you don't receive the email, check your spam folder or contact our support team.